How to Choose the Right Fire and Water Damage Restoration Company

We hear this question a lot from people in Worcester county looking for water damage restoration contractors: “Our insurance company gave us three names; how do we choose?”

In the aftermath of fire or water damage, choosing the best repair business is an important task. There are many water and fire restoration businesses available, however, not all of them are of the same caliber of expertise or legitimacy.

The good news is there are several ways to find a reputable company.

Visit IICRC.org and check their qualifications

Start with visiting the IICRC.org website to find out if the company you’re investigating is a certified firm. The IICRC is the governing agency for all cleaning, drying, and inspection services in the restoration and flooring industry.

The top water damage restoration businesses will have a group of qualified experts on staff. When looking for a local restoration firm, pay attention to those with certification, insurance, and qualified professionals on staff. Know specifically how your service technicians are educated.



Fully vetting them will help you to avoid unpleasant surprises down the line and give you confidence that experienced personnel, qualified in a particular sector, are handling your job.

Review the company's online platforms

Visit the companies on several review platforms such as Google, Facebook, Angie’s list, Yelp.



This is because what I was told recently is increasingly true: online reviews are the new word of mouth. Indeed, testimonies from customers' experiences can make a big difference when deciding who to choose.

When it comes to repair services, reputation is crucial. Look at what the company has accomplished for previous clients and how long it took them to repair the damage. Since they’re more likely to gain business through word-of-mouth, locally-owned and operated restoration businesses tend to prioritize quick, high-quality repairs.

Contractor registration lookup

Visit your state's contractor registration lookup. For MA you can go here.



Type in the company name, and if they’re registered, you’ll find them on the list.

Direct insurance billing

Working with your insurance can seem like a confusing and daunting experience, especially after a water or fire loss when you’re already feeling overwhelmed and stressed. Because there’s a lot of specific processing needed when insurance companies are involved, you should steer clear of businesses who have limited expertise working with insurance providers.

That is why Craftech bills your insurance company directly! We have nearly 50 years of industry experience and are experts in dealing with various insurance companies and their different requirements.

Craftech is a preferred vendor for several major insurance carriers. We partner with USAA, Amica, Safety Insurance, Norfolk & Dedham Insurance, and many more! We write a fair estimate in industry-standard software, so there are never questions on our invoices.



Our Production Manager Scott works with adjusters and homeowners to quickly resolve water or fire damage issues and to get your claim resolved as soon as possible.

Quick response time

The majority of fires and floods happen when no one is expecting them. Emergencies occur ranging from bursting pipes to houses catching on fire after curling irons have been left on. A reputable repair business needs to respond to your predicament right away.



Make sure to pick a local firm that provides emergency restoration services and can react quickly to your needs. If the business isn't available around-the-clock, think about looking elsewhere.

Quality equipment

The best water damage repair firm should make use of cutting-edge restoration tools. The same is true of their methods. For water and fire damage, you need high-quality equipment that is only available to specialists. For the damage you’re experiencing, it’s crucial to understand the tools they have available and how they function.

Provides a plan

A comprehensive evaluation is required before any repair work can start.

A reputable business will provide you with a written estimate outlining their plan and an idea of whether they’re able to handle the entire project or just a portion of it. Never put your confidence in a repair business that guarantees quick results. Make sure the repair professionals you choose are meticulous in their work.



A business that refuses to put anything in writing should be avoided, since there’s a good chance that they lack accuracy and dependability.

Conclusion

An influx of water damage companies seem to be popping up, and it can be challenging to decide which Worcester-area restoration company to choose.

Craftech is a top choice for restoration services in Massachusetts!

We’ve been in the industry for nearly 50 years, so knowing that the company you’re using has been around for a significant period can give you confidence in your decision. Companies that are well-established provide peace of mind, as they’re less likely to:

• Go out of business and leave you wondering where to go next
• Leave you with mold or other damage due to shoddy workmanship
• Not follow federal and local rules regarding lead, asbestos and other toxins.

If you are looking for a Worcester water damage restoration company, look no further; you have found a great company! If you are experiencing any fire or water damage in the New England area, give us a call!