Your Local Restoration Experts Since 1972

The History of Craftech in Central, MA!

Craftech has been in business since 1972. With humble beginnings, we first opened our doors in a small 1 bedroom apartment in Upton, MA.
Tom, the present owner, purchased the business in February of 2003 from the original owner, Gerry Tello.  When he bought the company it consisted of 1 vehicle and a small crew - two of which still work for Tom! Check out Kristina’s and Garry’s bio’s.

In 2005 Craftech expanded! With growth of both the fleet and the crew, Tom had outgrown the small apartment. He leased a building on Milford St. in Upton and it was in this building that Scott started working for Tom. Scott quickly showed he was an invaluable employee and soon was handling the daily responsibilities as Craftech’s Production Manager.

By 2008, Craftech had grown again! The fleet grew to 6 vehicles and about a dozen employees. It was then that Tom decided to purchase our current location on Walker Drive in Upton. With that came a 13,000 Sq Ft warehouse and the ability to expand our equipment storage and pack out the space drastically.

Since taking over the company in 2003 to present day, Tom has driven Craftech to a new level of excellence.

He has greatly expanded our coverage area, team, equipment and fleet in the last two decades. We now have 8 Vehicles and a team of over a dozen people and our territory covers Worcester, Norfolk and Middlesex counties. We cover portions of Rhode Island and Connecticut as well!

The sky's the limit for Craftech!

This year, Craftech upgraded our job management software, to an industry specific software program. It has enhanced our level of customer service, for both insureds, and insurance providers. With all of our claim information being updated in real time, it gives us an edge over the competition, and allows us to provide a direct link to homeowners and agents. This allows them to be able to keep up to date on their claim without having to make a phone call.

Not only do we invest in top notch industry software, but we also highly value investing in our crew. Tom encourages education and this shows through Craftech’s 9 highly educated IICRC technicians.

If you experience a disaster, give us a call and find out what sets us apart from our competition.